News

Bug fixed - WYS3084/ DY3034 Auto Track PTZ Camera Cannot Move Upwards

  • By XMARTO HOME SECURITY
  • Why my camera points downward and I cannot move it upwards?

This happens to some cameras. With motion tracking on, the camera tracks movement and the gravity pulls it down bit by bit. However, the camera does not record that minor misplace since it's minor and it's formed gradually. That way, the camera mistakenly taking its current position as the top, so it refuses to move up.

  • How to resolve this?

Upgrade your DY3034/ WYS3084 cameras to latest version. Please download the camera firmware at, 

https://cdn.shopifycdn.net/s/files/1/0628/9912/6502/files/IPCAKV3C_20220617_3_6_92_572010VS.rom?v=1655705698

 

and upgrade your camera version follow instructions, 

https://support.xmarto.com/index.php?sid=230978&lang=en&action=faq&cat=1&id=56&artlang=en

 

The issue shall be resolved. 

 

Sorry for the inconvenience and thank you for your kind understanding! 

 

XMARTO HOME SECURITY